Thinking about buying a rug from RugsUSA? You’re not alone! Worried if it’s legit? This article has the truth that’ll help you decide. Let’s take a look at this popular online rug retailer.
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Quick facts: Is Rugsusa Legit
- ✅ RugsUSA is the largest online seller of rugs in the US, with millions of unique visitors each month (Statista).
- ✅ RugsUSA is generally well regarded, with customers rating the company 4.5/5 on Trustpilot.
- ✅ RugsUSA is owned by Bed Bath & Beyond, which is a Fortune 500 company (Fortune Magazine).
- ✅ The company has been in business since 1998 and has hundreds of employees (RugsUSA).
- ✅ RugsUSA has won numerous awards for its customer service, including the Five Star Service Award from BizRate (BizRate).
Introduction
RugsUSA is an online rug store based in California, USA. They offer a wide selection of area rugs and accessories from top brands such as Nourison, Mohawk Home, Safavieh and more. There are many sizes, colours and styles available for purchase at an affordable price.
It’s important to consider the legitimacy of any online store before making a purchase. After researching, we discovered that RugsUSA is quite legit. It’s one of the most trusted sources for rug shopping on the web. In this article, we’ll discuss how RugsUSA became a well-known store.
They provide customers with high quality products at competitive prices while maintaining excellent customer service.
Company Overview
RugsUSA is an online rug retailer that provides quality rugs for every budget and occasion. It was founded in 2018 by entrepreneurs and interior designers. Customers from all over the world trust RugsUSA. They offer hand-knotted and machine-made rugs from leading brands. Plus, solid-colored rugs, fashionable prints, geometric designs, and traditional styles at unbeatable prices.
The best sellers make it easy to find something special to fit any budget or decor style. Shopping filters help customers find the perfect rug, and product reviews give peace of mind. Free shipping on orders over $99 and a 30-day risk-free return policy guarantee customer satisfaction.
History
RugsUSA.com is an online retailer based in Union City, New Jersey. It was founded in 1998 by David Zabinski – the first company to offer customers a wide selection of area rugs and floor coverings direct from the manufacturer.
Since then, their catalog expanded to include pillows, wall hangings, bedding, and other home décor items. You can find them on their website, or through various partnerships with retailers across the US.
They offer free shipping on orders over $45, as well as a satisfaction guarantee for customers who are not satisfied with their purchase. Plus, all orders come with free return shipping. This makes RugsUSA a great way to buy rugs and other home décor items without compromising on quality.
Product Offerings
RugsUSA is an online retailer for rugs. Their selection is huge, with many sizes, styles, materials, and designs. Traditional and decorative rugs for the living room, shaggy ones for bedrooms, hallways – they have something for everyone.
RugsUSA also specializes in modern and contemporary. Abstract prints, geometric shapes, fade-resistant outdoor/indoor, sisal and jute – all at great prices. That’s why RugsUSA deserves to be among the top online rug retailers.
Customer Reviews
Customer reviews help to decide how reliable an online retailer is. People must follow the online rules to understand the dependability of the seller. Customers should not hold back from reviewing items or services they have bought. This way, other customers can know what quality of product or service to expect.
RugsUSA’s customer reviews are mostly positive. Customers state that the products purchased fit the photos on their website, that the price is reasonable for the product quality, and that their customer service is accommodating and quick. Generally, most customers look very pleased with RugsUSA and would suggest them to others seeking rugs online.
Positive Reviews
RugsUSA has a good standing online. It has a 4.8/5 star rating from over 5,000 verified customers and an A+ rating from the BBB. The website also has 300+ positive customer reviews.
The customer service team is highly rated. You can contact them via email or phone. They often give good advice for selecting and buying rugs and info on how to take care of them. Plus, they have a 30-day return policy for full refunds if you change your mind. All this shows RugsUSA’s commitment to providing great customer service – something to consider when searching for quality rugs online.
Negative Reviews
Researching online rug retailers? Consider both positive and negative reviews. RugsUSA has had some bad reviews – customers not pleased with purchase or experience. They reported poor quality and items not as described. Slow shipping and difficulty returning/exchanging too. Reliable customer service is essential – RugsUSA needs to focus on this.
Online retailers may get negative reviews due to customer expectations. Be sure you know the product before ordering from RugsUSA.
Pricing
Pricing is important when shopping at RugsUSA. Good news! Prices are low. In fact, they are unbeatable compared to other retailers in home decor and furnishing. Customers get discounts on quality products!
Plus, RugsUSA offers discounts and promotions on their website. And during holidays such as Black Friday and Cyber Monday, customers can find even steeper discounts. So even if you’re not sure what you want or if it fits your budget, there’s something for everyone at a price you can afford!
Quality of Products
BoxLunch provides a range of top-notch products – area rugs, runners, and carpets in multiple textures and colors. Plus, they have their own exclusive collections. They are renowned for their cost-effectiveness and outstanding customer service.
They collaborate with well-known rug makers to make sure that all their items comply with the highest standards. The Promise Quality Guarantee guarantees that whatever you get from them will satisfy the details stated on their site or in the stores. They also have a no-questions-asked returns policy if you don’t like your purchase. So, customers can shop with assurance, knowing that the rugs are of the highest quality and are supported by a leader in customer service and satisfaction.
Shipping Costs
RugsUSA offers free shipping on orders in the continental United States, Alaska and Hawaii. It takes 10-12 business days for delivery. Overnight and express shipping is also available for a fee. Free in-home delivery is available for selected metropolitan areas. This usually requires a delivery appointment and takes 10-14 business days.
International customers must pay applicable duties and taxes at checkout before shipping. International shipping charges don’t include taxes or duties, which may be due upon delivery.
Return Policy
RugsUSA has a 30-day return policy. Items must be in their original packaging and condition. They should also include any accessories, parts, and paperwork that came with the product. Refunds are issued when products are in Sellable Condition. A 20% restocking fee is applied to all non-defective returns or orders that were canceled after production began. RugsUSA isn’t responsible for return shipping charges. No refund is issued for shipping costs unless the item is defective or the wrong item was received.
To initiate a return, customers must fill out a Return Authorization Form from their account on the website. Returns won’t be accepted without prior authorization from RugsUSA.
Return Process
Shopping at Chewy.com can be a hassle for customers. The company doesn’t have physical stores, so they must send back their products through the mail. This can be tough for bulky or heavy items, since they need to find a box and packing materials. Customers have to pay for return shipping too.
Furthermore, if they cancel their order before it is delivered, they could have to pay a cancellation fee of up to 20% of the purchase price. Plus, they have to cover any taxes during the shipping process.
Due to all these difficulties, many customers prefer other online retailers that offer easier returns.
Refunds
Opersus is RugsUSA’s refund policy that gives customers peace of mind. Customers can return or exchange their rug purchase within 30 days of receiving it. They must contact customer service for approval. Store credit is given for returns. Exchanges must be made within 10 days. Customers pay for return shipping. RugsUSA recommends insured carriers to avoid loss or damage. To get a full refund on an order, customers must cancel within 24 hours.
Conclusion
RugsUSA is an established online rug store, since 2007. They offer a vast range of traditional and modern rugs, in many sizes, materials, colors, and styles. You can even customize size and material! Prices vary from inexpensive to high-end designer pieces.
RugsUSA is great for anyone searching for online rugs. Their large selection, customization, price points, financing plans, and customer service, make them a trusted source for rug needs. If you want a special statement piece, or something more classic and practical, RugsUSA is the place to go!
FAQs about: Is Rugsusa Legit
Q1: Is RugUSA a legitimate business?
A1: Yes, RugUSA is a legitimate business that has been providing quality rugs since 1998.
Q2: Does RugUSA offer a warranty on their products?
A2: Yes, RugUSA offers a 30-day satisfaction guarantee and a 5-year limited warranty on all of their products.
Q3: Does RugUSA offer free shipping?
A3: Yes, RugUSA offers free shipping on orders over $99.